Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Mohali, you’ll be a part of bringing humanity into business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all
What You’ll Do
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via calls & chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only
What You Bring to the Role
• At least 6 months call center experience or with background in lending or financial services
• Recognize, apply and explain your product or service knowledge
• Computer experience
What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your growth opportunities wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t