Key Responsibilities
• Log, allocate, and track service/installation tickets across all channels in the service system/CRM
• Coordinate scheduling of installers/technicians based on location and workload
• Follow up on pending/overdue service tickets and ensure timely closure
• Maintain accurate records of spare parts requests, warranty claims, and service history
• Act as the communication bridge between customers, field staff, and supervisors
• Generate daily/weekly service status reports for management review
• Handle inbound customer/franchise queries related to service status
Qualifications & Skills
• Graduate in any discipline
• 2–4 years in service coordination, back-office operations, or customer support
• Strong MS Excel/CRM skills
• Valuable communication and multitasking ability