Position : Operations Manager – Marketplace Operations
Department : Business Operations
Location : Goregaon West, Mumbai
Work Mode : Work from Office – Mandatory
Employment Type : Full-Time
Experience : 3–6 Years
Qualification : Graduate in any discipline
Reporting To : Account Director
Salary : Up to ₹40,000 per month, depending on experience and suitability

Key Responsibilities
1. Email Management & Daily Action
2. PO / FC Shipment Processing – End-to-End Management
3. Brand Health Monitoring – 360° Operations
4. Reporting, MIS & Invoicing
5. Brand Registry, Transparency, Infringement & Seller Support
6. Team & Brand Management
a. Escalation & Disaster Management
b. Communication & Brand Alignment
c. Marketplace POC & Brand Visits / E-Meets
d. Operations Team Management
7. Weekly Team Work Review
8. Process & Operational Governance

Required Skills & Competencies
Core Skills
• Strong knowledge of Marketplace / E-commerce Operations




• Team management and people coordination
• Solid problem-solving and analytical ability
• Excellent communication skills
• Client / brand management
• Marketplace stakeholder management
• Escalation and crisis management
• Strong follow-up and execution skills
• MIS and reporting understanding
• Strong knowledge of MS Excel / Google Sheets
• Ability to manage multiple brands simultaneously
• Ability to prioritise tasks under pressure

Managerial Skills
• Delegation and workload management
• Team supervision
• Performance monitoring
• Conflict and issue resolution
• Process adherence
• SOP implementation
• Root-cause analysis
• Decision-making
• Cross-functional coordination
• Stakeholder management

Contact: +918097738473 / +918097738472

📌 Operations Manager – Marketplace Operations (Mumbai)
🏢 Ecomadeasy
📍 Mumbai