 Global Windows Active Directory services across multiple domains and forests, including governance,
availability, security, replication health, Group Policy, and privileged access controls.

 Azure Entra ID, Azure AD Connect, hybrid identity synchronization, conditional access, MFA, single signon, identity lifecycle, and access management operations.

 Knowledge and skills to continuously improve Microsoft 365 services including Exchange Online, Teams,
SharePoint Online, OneDrive, licensing, mail flow, retention, security, compliance, and collaboration
governance.

 Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, capacity, access
control, image management, and user experience optimization.

 Oversee endpoint protection and detection platforms such as Trend Micro Vision One XDR and Palo Alto
Cortex XDR Pro, including policy governance, incident response support, remediation coordination, and
reporting.

 Drive endpoint encryption, endpoint lifecycle management, enterprise patch management, vulnerability
remediation coordination,



and endpoint compliance reporting.

 DNS, DHCP, SMTP, Windows and Linux-based infrastructure services, including service availability,
resiliency, monitoring, configuration standards, and operational documentation.

 Own DNS zones, SSL certificate provisioning, certificate renewals, Microsoft PKI/Internal Certificate
Authority infrastructure, and certificate lifecycle management.

 Active Directory audit logging, log retention, monitoring, alerting, and integration with security and
compliance requirements.

 Microsoft SCOM, Windows log auditing, infrastructure monitoring, alert tuning, availability reporting, and
operational dashboards.

 Own user self-service capabilities including password reset, account unlock, access workflows, and
improvements to end-user support experience.

 Lead incident, problem, change, release, capacity, and availability management processes with solid
focus on ro

📌 IAS Manager (India)
🏢 MarketScope
📍 India