Amazon connect Engineer (Bengaluru)

Amazon connect Engineer (Bengaluru)

03 Oct
|
Infosys
|
Bengaluru

03 Oct

Infosys

Bengaluru

Queue and routing configuration Technical Skills

• AWS Services: o Amazon Connect o AWS Lambda o DynamoDB o S3 o API Gateway o IAM
• Conversational AI: Amazon Lex
• Integration: REST APIs, CTI integrations with CRM tools
• Scripting/Programming: Basic knowledge of Python (preferred) Nice-to-Have Skills
• Experience with CloudFormation or Terraform
• Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements
• Exposure to CloudFront, Cognito is an added advantage Implement API-based integrations using API Gateway for external system connectivity
• Enable energetic routing and personalization using customer data and backend systems

📌 Amazon connect Engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru

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