Job DescriptionAbout the Role
nPolicybazaar is looking for an experienced Manager – Telesales Operations to lead large B2C sales teams, drive business performance, and ensure operational excellence in a target-driven environment.
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nKey Responsibilities
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- Lead and manage large Telesales / B2C Sales teams.n
- Drive daily, weekly, and monthly sales targets and revenue goals.n
- Monitor key performance metrics including Productivity, Conversion, Attrition, and Shrinkage.n
- Coach, mentor, and motivate team members to improve sales performance.n
- Identify performance gaps and implement appropriate action plans.n
- Manage team performance, attendance, productivity, and adherence.n
- Conduct regular performance reviews and provide constructive feedback.n
- Work closely with Training, Quality, HR, and other stakeholders to improve business performance.n
- Ensure adherence to sales processes, quality standards,
and compliance requirements.n
- Prepare and analyze MIS and performance reports.n
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nMandatory Requirements
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- Strong experience in Hardcore Sales.n
- Proven experience in B2C Sales.n
- Hands-on experience in Telesales / Inside Sales Operations.n
- Experience managing large team sizes.n
- Strong experience in managing Attrition and Shrinkage.n
- Robust understanding of sales metrics such as Productivity and Conversion.n
- Excellent leadership, communication, and people-management skills.n
- Graduation is mandatory.n
- Regional language proficiency is mandatory.n
- Immediate Joiners / Candidates with up to 15 days‘ notice period preferred.n