Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced Major Incident Management Lead to coordinate and drive the resolution of high-impact incidents across live operational services within a fast-paced telecommunications setting. This role is responsible for leading major incident response activities, facilitating collaboration across technical and operational teams, ensuring effective stakeholder communication, and minimising customer and business impact. The successful candidate will play a key role in maintaining service resilience, supporting special events, contributing to operational excellence, and driving continuous improvement across incident management practices
What you’ll do
Take charge of the NOC floor during assigned shifts within a 24x7 operational environment.
•Own and drive the Major Incident Management process from identification and mobilisation through to service restoration.
•Lead incident bridg
📌 Major Incident Management Lead (Pune)
🏢 Vodafone
📍 Pune