At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

About the Role

As a Support Engineer at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud setting, and technical event support.

What you'll do

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience

• Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting

• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive

• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM





• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency

• Build hands-on experience with device management platforms and IT infrastructure tooling

• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

What you bring

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)

• 2–4 years of experience in IT support, service desk, or technical customer support

• Solid working knowledge of Office 365 and standard workplace collaboration tools

• Comfort communicating clearly and patiently with non-technical users

• Curiosity and a genuine eagerness to learn new technologies and workflows

• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)

• Experience admini

📌 Support Engineer (Bengaluru)
🏢 Flix
📍 Bengaluru