About MIYO
MIYO is a new-age dessert bar built around one simple idea -Your Dessert, Your Way. We’re changing how people experience dessert with a freestyle, self-serve format that gives customers complete freedom to create their own desserts.
We are growing quickly and building more than just dessert stores - we’re building a brand, a community and a team that wants to do things differently
What You Will Do:
You’ll help run the MIYO floor, lead the team, and make sure every shift runs smoothly — from operations to customer experience.
• Lead the team and manage day-to-day shift operations
• Manage rosters, cash, inventory, dispatches and daily operational checks
• Ensure counter, kitchen, cleaning and product quality standards are maintained
• Conduct daily briefings, team catch-ups, training and performance feedback
• Handle customer feedback and complaints with ownership
• Keep the team on track with tasks, timelines and store standards
• Monitor FEFO, stock levels, refilling, R&M; and other operational requirements
• Step in proactively wherever needed to keep the store running smoothly
Who are You:
You’re confident, organised and comfortable taking charge of a busy shift.
You are:•
A natural team leader who takes ownershi
• pCalm, quick on your feet and positive with peopl
• eDetail-oriented without losing sight of the bigger pictur
• eProactive and comfortable solving problems on the g
• oGreat at customer service and handling difficult situation
• sMinimum 1 year of experience in a supervisory / team-lead role in a high-volume café, QSR or restauran
• tBonus points if you’re a dessert love
r
Why MIYO?
MIYO is growing fast, and that means real opportunities to learn, take ownership and grow with the company.
You’ll get:•
Real responsibility from day on
• eExposure to hospitality, operations and brand buildin
• gOpportunities to grow into larger roles as we expan
• dA team where your ideas and feedback genuinely matte
• rA positive, high-energy work environmen