• Experience:
• Minimum of 2 years of dedicated international voice process experience.
• Experience exclusively within a Captive / In-House Global Capability Centre (GCC) serving US/global client bases.
• Language Mastery:
• C2 near-native English proficiency with absolute mastery over conversational nuances, colloquialisms, idioms, and tonal dynamics.
Preferred Qualifications
• Linguistics & Phonetics:
• Academic coursework or practical background in phonetics, phonology, auditory acoustics, or speech-language pathology.
• Speech QA Background:
• Prior qualified experience in voice quality analytics, acoustic data annotation, or speech synthesis evaluation.
• Acoustic Acuity:
• Formally trained auditory ear for subtle vocal inflections, pitch modulation, cadence shifts, and articulation artifacts.
• Multilingual Ability:
• Additional fluency in major European, Asian, or Latin American languages to support cross-lingual speech benchmarks.
Key Responsibilities
• Analyze and evaluate speech data for quality assurance.
• Conduct acoustic data annotation and provide feedback on speech synthesis.
• Collaborate with cross-functional teams to enhance speech recognition models.
• Support the development of benchmarks for cross-lingual speech evaluation.