Years delivering contact centre or CCaaS implementations
• Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
• Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
• Experience in solution architecture, integrations, and API design
• Proven track record delivering complex enterprise projects
• Solid client-facing communication and stakeholder management skills Ability to manage multiple projects in a fast-paced environment Architect and implement end-to-end integration solutions
• REST APIs, Postman
• Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
• API orchestration and data transformation (JSON/XML)
• ETL/ELT pipelines for customer interaction data
• Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
• JSON, XML, CSV, Kafka
• Java, Python, Node.js, or .NET