Better Works HR is looking for a Client Relations Specialist is a full-time, on-site role based in the Mumbai Metropolitan Region. This role is responsible for managing day-to-day interactions with clients, ensuring timely responses to inquiries, and maintaining a high level of customer satisfaction. The specialist will handle client onboarding, address service-related questions, coordinate with internal teams to resolve issues, and regularly follow up on client needs and feedback. The role also includes maintaining accurate client records, preparing status updates and reports, and proactively identifying opportunities to improve client experience and strengthen relationships.
Qualifications
• Candidates should possess strong Interpersonal Skills and Client Relations abilities to build trust and maintain long-term partnerships.
• Candidates should possess customer-focused skills in Customer Satisfaction and Customer Support to handle inquiries and resolve issues effectively.
• Candidates should possess transparent and professional Communication skills, both written and verbal, to interact with clients and internal stakeholders.
• Ability to manage multiple client accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience in client-facing or customer service roles, preferably in HR services or professional services, is an advantage.
• Proficiency with common office and CRM software tools, and comfort working with client data and reports.
• Relevant diploma or degree in Business, Human Resources, Communications, or a related field is preferred.