Company Description W&H; is a hospitality brand based in Kochi, Kerala, offering comfortable and well-managed accommodation for travelers visiting the city. Its portfolio includes W&H; View Residency and W&H; Nest, serving guests with varied accommodation needs while maintaining a solid focus on comfort, cleanliness, convenience, and quality service. Located in the historic Mattancherry, Fort Kochi area, W&H; welcomes leisure travelers, families, groups, and other visitors exploring Kochi. The brand is committed to creating welcoming stays and memorable guest experiences, providing a friendly environment for both guests and team members.
Role Description The Administrator cum Telecaller is a full-time, on-site role based in Kochi. This role is responsible for managing front-office and administrative activities, including handling guest inquiries, maintaining records, coordinating bookings, and supporting day-to-day property operations. The person in this position will make and receive calls to guests and prospects, provide information about rooms and services,



follow up on reservations and payments, and maintain professional communication across phone, email, and messaging platforms. Additional responsibilities include assisting with check-in and check-out processes, supporting basic accounting or documentation tasks as required, and collaborating with the hospitality team to ensure smooth operations and positive guest experiences.
Qualifications
• Strong verbal communication and telephone etiquette skills, with the ability to handle inbound and outbound calls professionally.
• Basic administrative and office management skills, including record-keeping, documentation, and handling guest data accurately.
• Customer service skills with a polite, patient, and solution-oriented approach to guest interactions.
• Ability to use common computer applications and hospitality or booking software; familiarity with email and messaging tools.
• Good organizational skills, attention

📌 Administrator cum Telecaller (Kochi)
🏢 W&H
📍 Kochi