This is a remote position.
IT Support Engineer (L1/L2) Remote (India) | Full time Also searched as: Systems Engineer, System Administrator, Desktop Support Engineer, Service Desk Analyst

Could you keep 425 people working from one Slack queue, and still say no to the wrong access request?

On a typical day you might get a recent tutor's Google Workspace, Slack and MFA live before their first class in the morning, work through a campus access point that keeps dropping with the MSP after lunch, and finish by turning today's fix into a knowledge base article the next person can follow.

About Contour

We started in 2020 with a handful of students and a belief that great education should not be out of reach. Today we operate across three brands with 8,000+ students and 425+ team members: roughly 100 in India and 325 onshore in Australia. The India team runs publishing, student experience, CRM and technology, operations, and people and culture.

Most people only notice IT when it stops working. This role is the reason they rarely do.

About This Role





You are the L1 and L2 support engineer for the whole company: the person staff message when something breaks, and the person who fixes most of it. You run the service desk, administer Google Workspace, Slack, HubSpot and the approved AI platforms, look after a fleet of macOS and Windows devices, and support the UniFi network, CCTV and door access across the Melbourne campuses with the local MSP on the ground. You report to the Senior Systems Engineer, who owns architecture, security policy, vendor contracts and any change to how a system is built. Everything at L1 and L2 is yours.

The standard here is different in two specific ways. First, security. Contour holds staff and student data, and most of what goes wrong in IT security goes wrong through a helpful support person granting access nobody checked. When a rushed request for broad access lands, the right move is to slow down and ask what the person needs to do, and you ha

📌 IT Support Engineer (India)
🏢 Contour Education
📍 India