Role: Customer Success Associate / Representative

Location: Ahmedabad (GIFT City) – Work from Office (Candidates should be willing to relocate to Ahmedabad if currently outside Ahmedabad)

About the Role
We are looking for a detail-oriented and customer-focused Customer Success & Operations Executive to join our growing team. This role combines customer support excellence with operational responsibilities, including AML reviews, background verification, KYC validation, and account onboarding processes.
The ideal candidate is highly analytical, possesses solid attention to detail, communicates effectively with customers, and takes ownership of resolving issues. They should be eager to learn, adaptable to evolving regulatory requirements, and passionate about delivering a seamless customer experience.

Key Responsibilities

Operations, AML & Compliance
• Conduct AML, KYC, sanctions, and background verification checks as part of the account onboarding and review process.




• Review customer documentation and perform due diligence in accordance with internal policies and regulatory requirements.
• Investigate alerts, discrepancies, and risk indicators, escalating cases when necessary.
• Maintain accurate records of customer information, verification outcomes, and operational activities.
• Ensure adherence to compliance procedures and operational controls while maintaining turnaround times.
• Support ongoing monitoring and periodic review activities for existing customers.

Process Excellence
• Identify opportunities to improve operational efficiency and customer experience.
• Maintain accuracy and consistency while handling large volumes of data and customer records.
• Collaborate with cross-functional teams including Compliance, Operations, Product, and Customer Success.
• Stay updated on regulatory developments, AML best practices, and company processes.

Customer Success & Client Support
• Serve as the primary point of contact for customer queries, requests, complain

📌 Customer Service Associate (Mumbai)
🏢 Vested Finance
📍 Mumbai