Key Responsibilities
• Coordinate end-to-end execution of international customer orders.
• Process sales orders and maintain accurate records in ERP/CRM systems.
• Monitor order status and ensure timely updates to customers and internal teams.
• Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines.
• Serve as a primary point of contact for operational queries from international customers and sales representatives.
• Provide regular updates regarding order status, dispatch schedules, and shipment tracking.
• Resolve customer concerns by coordinating with relevant internal departments.
• Coordinate with logistics partners and freight forwarders for international shipments.
• Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents.
• Support the International Sales team with quotations, product information, pricing sheets, and presentations.
• Assist in maintaining customer databases and sales reports.
• Track sales performance and prepare periodic MIS reports.
• Collaborate closely with Production, Planning, Procurement, Design, Finance, and Logistics teams.
• Facilitate smooth communication between international markets and internal stake holders.
• Escalate potential delivery or operational risks proactively.
• Generate order tracking reports and operational dashboards.
• Identify process improvement opportunities to enhance efficiency and customer experience.
• Maintain accurate documentation and records for audits and business reviews.