Company Description Eleven:11 Services is a Kochi-based creative and digital marketing company that helps brands grow through smart, creative, and results-driven strategies. The team delivers end-to-end digital solutions, including SEO, SEM, social media, content creation, creative campaigns, and production services for diverse shoots. By combining strategic thinking, creativity, and technical expertise, Eleven:11 Services focuses on driving meaningful ROI and helping brands stand out. The company values clear communication, practical solutions, and authentic brand expression without jargon or shortcuts. Team members collaborate closely with clients to build impactful and powerful brand experiences.
Role Description The Client Services Manager is a full time, on-site role based in Kochi, responsible for overseeing client relationships and ensuring high-quality service delivery. Day-to-day, this role manages client accounts, leads regular check-ins, and coordinates with internal teams to align campaign goals, timelines, and deliverables. The Client Services Manager tracks project performance,



gathers client feedback, resolves issues, and proactively identifies opportunities to improve customer satisfaction and strengthen partnerships. This role also prepares reports, presents insights to clients, and supports proposal development and onboarding of new clients. The position requires close collaboration with strategy, creative, and performance teams to ensure a seamless and consistent client experience.
Qualifications
• Strong client-facing skills, including Client Services and Customer Service experience to manage relationships and support ongoing accounts.
• Focus on Customer Satisfaction with the ability to build trust, respond to client needs, and maintain long-term partnerships.
• Excellent Communication skills, both verbal and written, to clearly present strategies, reports, and recommendations.
• Analytical Skills to interpret campaign performance, client feedba

📌 Client Services Manager (Kochi)
🏢 Eleven:11 Services
📍 Kochi