Company Description Workdeft Solutions LLP is a global technology consulting and SaaS product development company founded in February 2021, with offices in India and the UAE. The company helps businesses improve efficiency, automate processes, and enhance customer experiences through advanced IT and business solutions. Workdeft serves a wide range of industries, including telecommunications, finance, healthcare, and retail, with a robust focus on digital transformation, customer engagement, and IT service management. As a trusted partner for platforms such as Freshworks, SecPod, LeadSquared, Profit.co, and Exotel, Workdeft combines deep industry knowledge with technical expertise to deliver modern, value-driven solutions to enterprise clients.

The Role and responsibilities:
Support
• Own incoming client tickets: triage, troubleshoot and resolve configuration, workflow and usage issues.
• Meet agreed SLAs and keep clients updated until closure
• Reproduce issues, document root causes and escalate to the implementation team or Freshworks support when needed
• Make small configuration changes:



automations, SLA policies, forms, workflows, roles and reports
• Build and maintain knowledge base articles and internal runbooks

Customer Success
• Run regular check-ins with assigned accounts and track adoption and health
• Spot gaps in how clients use the platform and recommend improvements
• Conduct user training sessions and onboarding walkthroughs
• Flag renewal risks and upsell opportunities to the account team
• Collect feedback and turn it into clear improvement requests

What We're Looking For
• 0–3 years of experience in technical support, customer success, IT service desk or SaaS implementation (freshers with strong aptitude are welcome)
• Excellent written and spoken English; clients are largely in the UAE, Saudi Arabia, Bahrain and wider GCC
• Strong logical troubleshooting and the habit of asking "why" until you find the real cause
• Comfort with SaaS tools and w

📌 Support & Customer Success Associate (0–3 Years) (Coimbatore)
🏢 Workdeft Solutions
📍 Coimbatore