Position: Regional Lead - Customer Success (South)
Department: Customer Success
Location: Bangalore
Job Type: Full-time
Experience: 8+ years, including 5+ years in customer success/account management leadership
Job Purpose
The Regional Lead - Customer Success (South) will lead the Customer Success function for the South
region, with end-to-end ownership of customer retention, engagement, service adoption, renewals,
expansion, and overall customer experience. The role will build and lead a high-performing team,
strengthen senior stakeholder relationships, proactively manage customer health and escalations, and
partner with internal teams to ensure measurable business outcomes. The ideal candidate should
combine strategic account management, commercial acumen, people leadership, strong analytics, and
executive-level communication.
Key Responsibilities
• Own the Customer Success strategy and operating rhythm for the South region, aligned with
organizational goals and customer commitments.
• Drive retention, renewals, engagement, adoption, customer satisfaction,



and account growth across
the assigned portfolio.
• Build robust relationships with senior client stakeholders, including HR, business leaders,
procurement, and other decision-makers.
• Lead strategic account reviews, quarterly business reviews (QBRs), and outcome-focused
engagement plans for key customers.
• Monitor customer health indicators, utilization, service quality, NPS/CSAT, renewal risk, and
commercial opportunities; initiate timely corrective actions.
• Own critical customer escalations and ensure structured root-cause analysis, resolution,
communication, and closure.
• Partner with Sales, Operations, Clinical/Service Delivery, Product, Finance, Marketing, and
Technology teams to deliver a seamless customer experience.
• Identify expansion, cross-sell, and up-sell opportunities in collaboration with Sales while ensuring
customer value remains the primary driver.
• Lead, coach, and develop Customer Suc

📌 Senior Manager Customer Success (Bengaluru)
🏢 1to1help
📍 Bengaluru