Technical Specialist – VDI (L3)
Experience: 8–10 Years
Locations: Bangalore | Chennai | Mumbai
CTC: ₹24–30 LPA(896)
Notice Period: Immediate to 45 Days
Work Mode: Hybrid
Interview Mode: Virtual
Shift: 5:30 PM – 2:30 AM (US Shift)

Job Overview

We are looking for an experienced Technical Specialist – VDI (L3) to join the infrastructure support team. The role requires strong hands-on experience in enterprise VDI environments, Omnissa Horizon/VMware Horizon, Workspace ONE Access, Omnissa DEM, VMware infrastructure, and Microsoft technologies.

The candidate should currently be working at an L3 support/technical specialist level and have experience deploying, managing, troubleshooting, and supporting large-scale Horizon/VDI environments.

Key Responsibilities

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Provide L3-level technical support for enterprise VDI and Horizon environments.

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Design, deploy, configure, administer, and troubleshoot Omnissa Horizon infrastructure in large-scale environments.

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Support and troubleshoot Omnissa Horizon, Workspace ONE Access, and Omnissa DEM.

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Troubleshoot VMware infrastructure including ESXi, vSphere, and related virtualization components.

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Analyze logs and perform root-cause analysis for complex VDI and infrastructure issues.

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Handle user-level issues related to the Horizon Suite and provide timely resolution.

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Work with third-party IDM integrations and supporting VMware/Microsoft technologies.

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Work across hybrid cloud environments, including AWS, Azure, and on-premises infrastructure.

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Prepare and maintain HLD, LLD, solution documents, technical reports, and implementation documentation.

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Use basic scripting to automate repetitive operational tasks and improve support efficiency.

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Troubleshoot infrastructure components involving TCP/IP, DNS, LAN, switching,



and routing.

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Perform Windows Server administration and troubleshooting.

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Work with Hyper-Converged Infrastructure (HCI) environments.

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Coordinate with customers, OEMs, hardware vendors, Microsoft, VMware/Omnissa, and other third-party vendors for issue resolution.

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Conduct technical knowledge-sharing sessions and mentor L1 team members.

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Participate in rotational on-call support, including night shifts when required.

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Ensure effective communication with stakeholders and maintain a high level of customer service.

Must-Have Skills

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8+ years of overall IT Infrastructure experience.

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4+ years of hands-on experience with Omnissa Horizon, VMware Horizon / VMware View / Horizon View.

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Strong hands-on experience in enterprise VDI environments.

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Proven experience in deployment of Horizon infrastructure in large-scale environments.

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Hands-on experience with:

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Omnissa Horizon Suite

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Workspace ONE Access

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Omnissa DEM

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VMware Enterprise Products

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ESXi

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vSphere

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Experience supporting third-party IDM integrations.

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Good understanding of VMware and Microsoft technologies.

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Strong troubleshooting and diagnostic skills for Horizon/VDI environments.

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Positive knowledge of Windows Server administration and troubleshooting.

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Working knowledge of TCP/IP, DNS, LAN, switching, and routing.

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Hands-on exposure to Hyper-Converged Infrastructure (HCI).

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Experience with log analysis and basic scripting/automation.

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Experience working in an L3 support role.

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Good experience in customer/stakeholder interaction and technical issue resolution.

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Strong verbal and written communication skills.

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Bachelor's degree/Diploma/B.Sc./MCA/MCM with IT specialization or equivalent qualification.

Nice-to-Have Skills

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VMware VCAP/VCIX – Desktop & Mobility certification.

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Omnissa Horizon certification.

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AWS certification, particularly AWS Architect.

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Azure certification, particularly Azure Architect.

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Experience with hybrid cloud architecture involving AWS, Azure, and on-premises environments.

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Experience preparing HLD, LLD, and solution architecture documents.

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Strong technical presentation and knowledge-sharing skills.

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Experience mentoring junior/L1 technical teams.

Work Requirements

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Shift: 5:30 PM – 2:30 AM (US Shift).

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Candidates should be comfortable working in US/UK shifts and rotational on-call support, including night shifts when required.

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Hybrid work model.

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No cab facility.

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Interviews will primarily be conducted virtually; an F2F discussion may be requested for candidates available at the respective location.

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Candidates should demonstrate minimum 2 years of stability in each organization where applicable.

Ideal Candidate Profile

The ideal candidate is an L3-level VDI/Infrastructure professional with strong enterprise-level Omnissa Horizon/VMware Horizon deployment and troubleshooting experience, capable of independently handling complex technical issues, customer interactions, documentation, vendor coordination, and mentoring L1 teams.

📌 Technical Specialist VDI (Bengaluru)
🏢 Important Business
📍 Bengaluru