About Crack-ED
Crack-ED is a fast-growing upskilling organisation dedicated to building India’s first employability engine. Our mission is to create job-ready candidates by equipping learners with the professional, communication, behavioural, and workplace skills needed to succeed in up-to-date careers. We partner with colleges, universities, and corporate organisations to deliver high-impact, practical learning experiences.

Role Overview
The BFSI Trainer will be responsible for delivering domain and behavioural training for learners preparing for customer-facing roles across Banking, Financial Services and Insurance (BFSI). The role requires a combination of hands-on BFSI industry experience and training capability, with a strong understanding of how frontline banking and financial services roles operate in practice. Responsibilities include classroom and virtual facilitation, learner coaching, simulations and role-plays, assessments, and collaboration with the Learning Design team to ensure training content remains accurate, practical and aligned with industry requirements.





Key Responsibilities
1. BFSI Training Delivery
● Deliver classroom and virtual training on BFSI products, processes, sales, service and customer-facing roles.
● Facilitate practical learning through case studies, role-plays, simulations and real-world BFSI scenarios. ● Deliver behavioural and professional skills training relevant to frontline BFSI roles.

2. Learner Coaching & Assessment
● Assess learner knowledge, skills and job readiness through quizzes, role-plays and practical evaluations.
● Provide structured feedback, coaching and remediation to improve learner performance.

3. Content & Domain Support
● Review BFSI learning content for domain accuracy, relevance and practical applicability.
● Contribute industry examples, case studies, activities and domain inputs for new and existing programs.

4. Training Effectiveness
● Track learner performance and identify recurring capability gaps.
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📌 BFSI Trainer (Gurugram)
🏢 Crack-ED
📍 Gurugram