Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Branch Banking

Office Location: City Centre Paschim Bardhaman , Clive Row Kolkata , Near Curzon Gate Bardhaman , Near Shahid Chowk Paschim Bardhaman , SF Road Darjeeling , Sevoke Road Darjeeling

Position description: Manage overall branch operations and ensure timely, high-quality service delivery.

Primary Responsibilities

• 1. Assist Branch Head in achieving branch targets and driving sales campaigns. 2. Monitor unusual transactions daily and ensure timely resolution. 3.Identify and plug income leakages; manage branch costs efficiently. 4. Oversee all branch operations including cash, ATM (onsite/offsite), key movement, lockers, and stationery. 5. Supervise client and internal accounts, including deposits, closures, suspense, payables/receivables, DDs, and POs. 6. Monitor critical accounts; coordinate with processing centers and clearing units for smooth operations. 7. Act as custodian for vouchers, reports, registers, and ensure proper records management. 8. Maintain branch premises,



manage vendor payments, AMC contracts, and ensure timely renewals. 9. Ensure compliance with operational standards in areas like Clearing, CMS, and DP operations. 10. Review operational reports and drive process improvements regularly.

Additional Responsibilities

• 1. Ensure high service standards and achieve branch service and quality targets. 2. Oversee branch administration and supervise operations staff for timely, quality delivery. 3. Monitor service levels and take corrective actions to maintain customer satisfaction. 4. Address customer complaints promptly and conduct service meets/feedback reviews. 5. Drive migration of customers to digital channels. 6. Coordinate with internal departments to ensure seamless branch operations. 7. Support branch budget goals through deepening, cross-selling, and walk-in referrals.

Reporting Team

• Reporting Designation:
• Reporting Departmen

📌 Branch Operations and Service Manager Branch Banking (Burdwan)
🏢 AU Small Finance Bank
📍 Burdwan