Iconic Edge is a Personal Brand Architecture Firm working with founders, CEOs and entrepreneurs across India and Dubai. We help build the person behind the business, turning invisible operators into recognised industry authorities.
We are looking for an experienced and highly organised Agency Operations & Client Success Lead to take ownership of our day-to-day agency operations, team coordination and client success.
This role is ideal for someone who understands how a quick-paced creative or digital marketing agency operates and can ensure that both clients and internal teams stay aligned, productive and on track.
Key Responsibilities
• Manage and oversee day-to-day operations across a team of 10–12 members, including video editors, graphic designers and digital marketing executives.
• Own and manage client relationships after onboarding, ensuring high levels of client satisfaction, retention and smooth delivery.
• Coordinate project timelines, deliverables,
priorities and shoot schedules across teams.
• Ensure that all projects and client deliverables are completed on time and according to agreed expectations.
• Act as the primary bridge between the Founder’s vision and the team’s daily execution.
• Monitor team output, project progress and client health.
• Identify operational bottlenecks and resolve issues proactively before they impact delivery.
• Coordinate multiple accounts and projects simultaneously while maintaining attention to detail.
• Build, manage and improve internal workflows and agency operating systems.
• Work extensively with tools such as ClickUp, Notion, Google Workspace, Slack and Asana.
• Ensure effective communication and coordination between creative, marketing and client-facing teams.
• Provide regular updates to the Founder regarding team performance, client satisfaction, operational gaps and project progress.
• Drive accountability and exe