Company Description RBL FinServe Ltd., headquartered in Mumbai, India, is a leading Business Correspondent and a 100% subsidiary of RBL Bank. The organization focuses on delivering comprehensive financial services and products, including loans and savings solutions, to low-income households and micro-entrepreneurs. With over 900 branches across more than 18 states and union territories, RBL FinServe has a wide and growing presence. The company is supported by a strong workforce of more than 10,000 employees, offering opportunities for professional growth and development. Joining RBL FinServe means contributing to financial inclusion and serving diverse communities across India.
Role Description The Trainer role at RBL FinServe Limited is a full-time, on-site position based in Kakori. The Trainer will conduct classroom and on-the-job training sessions for field and branch staff on products, processes, customer service, and compliance. This role involves developing training materials, manuals, and presentations,



along with regularly updating content to reflect new policies and regulatory requirements. The Trainer will assess learning needs, design training plans, and evaluate participant performance through tests, feedback, and performance metrics. The role also includes coordinating with branch leadership to schedule sessions, maintaining training records, and providing continuous coaching to support employee performance and adherence to quality standards.
Qualifications

• Proven ability to facilitate training sessions, engage participants, and use diverse instructional methods (classroom, role plays, demonstrations).
• Strong communication and presentation skills, with the ability to explain concepts clearly to diverse groups of learners.
• Good understanding of financial products, basic banking operations, and customer service practices; experience in microfinance or retail banking is an advantage.
• Competence in planning training schedules, documenting sessions,

📌 Trainer (Kakori)
🏢 RBL Finserve
📍 Kakori