Company Description ChavaraMatrimony.com is part of the Chavara Family Welfare Centre, a division of the Chavara Cultural Centre in Kochi, managed by CMI Priests since 1996. The organization focuses on serving people through a trusted Christian matrimonial service that helps individuals find compatible life partners. Thousands of people have successfully connected with their partners through ChavaraMatrimony.com, highlighting its reliability and strong community presence. The team is committed to providing ethical, confidential, and supportive matchmaking assistance. Applicants will join a mission-driven environment that values compassion, integrity, and service.
Role Description The Customer Care Executive is a full-time, on-site role based in Kochi, responsible for supporting members throughout their partner search journey. Day-to-day tasks include answering customer inquiries via phone, email, and chat, guiding users through registration and profile management, and providing clear information about services and membership plans. The role also involves resolving issues,



tracking customer requests, and ensuring a positive experience that builds trust and long-term relationships. The Customer Care Executive will collaborate with the sales and operations teams to follow up on leads, encourage appropriate service upgrades, and maintain accurate records in the internal systems. This position requires a professional, empathetic approach to communication and a commitment to maintaining confidentiality and respect for all customers.
Qualifications

• Solid customer interaction skills, including Customer Support and Customer Service, with a focus on empathetic and solution-oriented assistance.
• Ability to drive positive Customer Satisfaction through timely issue resolution and proactive follow-up.
• Excellent Communication skills, both verbal and written, in clear and respectful language.
• Basic Sales skills to handle inquiries, explain service options, and support appr

📌 Customer Care Executive (Muvattupuzha)
🏢 ChavaraMatrimony.com
📍 Muvattupuzha