About Us
Scapia A credit card that’s out there to make travel happen for people, by converting their everyday expenses into travel experiences. We’re a bunch of passionate people who work together, brainstorm, and debate with each other, and don’t stop until we’re proud of our work. Customer delight tops everything else We’ve worked hard to create an environment of honesty and passion that sets everyone up for success.
About the Role
We’re looking for a Product Manager to own and scale our Airport Privileges & Lounge experience end-to-end.
This is a high-ownership role where you’ll work across product, engineering, operations, partnerships and external ecosystem partners to build a seamless airport experience for Scapia customers. You’ll own the customer journey from discovering their airport advantages to accessing lounges and resolving issues when things don’t go as planned.
What You’ll Own
• Own the product roadmap for airport privileges, lounges and related airport experiences.
• Build a simple, intuitive customer experience across discovery, eligibility, access,
usage and post-visit journeys.
• Work closely with lounge operators, airport partners, networks and banking partners to improve coverage, reliability and customer experience.
• Identify operational gaps and build scalable product + process solutions rather than relying on manual intervention.
• Define and track key metrics around lounge usage, eligibility, successful access, customer satisfaction and operational efficiency.
• Work closely with engineering and design to translate customer and business problems into high-quality product experiences.
• Use customer insights, data and operational feedback to continuously improve the product.
• Navigate complex edge cases across eligibility, spend criteria, guest access, lounge availability, transactions and partner systems.
• Drive cross-functional execution and ensure initiatives move from idea → launch → measurable impact.