Requirements:
• 8+ years of experience in ServiceNow, ITSM, Solution Architecture, or IT Operations.
• Solid hands-on experience with ServiceNow ITSM suite.
• Expertise in ITIL processes and service management best practices.
• Experience with:

• Flow Designer
• IntegrationHub
• CMDB & CSDM
• Service Catalog
• SLA Management
• Performance Analytics
• REST/SOAP Integrations
• MID Server

• Strong knowledge of ServiceNow platform architecture, governance, and upgrade-safe development.
• Excellent stakeholder management, consulting, and communication skills.
• Experience leading enterprise-scale ServiceNow implementations and transformations.

Certifications
Mandatory:
• ITIL Foundation Certification

Preferred:
• ServiceNow CSA
• CIS-ITSM
• CIS-CMDB
• CIS-Discovery
• CAD
• Advanced ITIL Certifications

Preferred Qualifications:




• Experience with ServiceNow ITSM Pro / Enterprise capabilities.
• Experience with ITOM, Discovery, Service Mapping, and Event Management.
• Experience with Employee Center, Virtual Agent, AI Search, and Now Assist.
• Exposure to regulated industries such as Healthcare, Finance, or Government.
• Experience driving ITSM transformation and platform governance initiatives.
• Experience with ServiceNow Integration Hub and MID Server.

Key Competencies:
• ServiceNow Solution Architecture
• ITSM & ITIL Process Design
• Workflow Automation
• CMDB & CSDM Governance
• Enterprise Integrations
• Platform Governance
• Reporting & Analytics
• ITSM Transformation
• Stakeholder Management
• Leadership & Consulting

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📌 ServiceNow ITSM Solutions Architect (Hyderabad)
🏢 CV LOGISTICS
📍 Hyderabad