Customer Service Executive – US Voice Process

Industry: BPO / KPO / ITES / CRM
Experience: 1–8 Years
Salary: ₹4–6 LPA
Work Mode: Work from Office
Location: Bangalore

Job Summary

Looking for customer service professionals to handle inbound customer interactions for the US geography, primarily related to loan/mortgage servicing. The role involves resolving customer queries, maintaining accurate information, handling complaints, and ensuring quality customer service.

Key Responsibilities

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Handle inbound US customer calls and resolve loan/servicing-related queries.

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Update and maintain customer/loan information accurately in servicing systems.

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Handle customer complaints and provide appropriate resolution or escalation.

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Use autodialing/servicing systems as required.

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Meet defined productivity, quality, and customer service targets.

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Ensure compliance with process guidelines and service standards.

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Identify opportunities for process improvement and efficient issue resolution.

Eligibility

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Minimum 1 year of English voice process / call center experience is mandatory.

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Robust English communication skills – verbal and written.

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Graduate preferred; undergraduate candidates must have at least 1 year of call center experience.

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US geography/customer handling experience is preferred but not mandatory.

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Mortgage/loan servicing experience is an added advantage.

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Strong customer handling, problem-solving, and interpersonal skills.

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Candidates should be flexible with shift changes and split weekly offs.

Shift & Benefits

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Shift: 6:30 PM – 3:30 AM IST

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5 days working | Work from Office

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Split weekly offs

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Cab facility: Pickup & Drop

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Performance-based incentives available

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Non-sales inbound voice process

Selection Process

India Round → US Hiring Manager Round → HR

📌 Customer Service Executive US Voice Process (Bengaluru)
🏢 Nameless
📍 Bengaluru