Role Summary

The Principal Service Engineer (4P) is a consultative technical leader focused on on-prem infrastructure engineering, with deep expertise in VMware, Windows Server, virtualization operations, and related enterprise platform services. This role is responsible for platform architecture, service reliability, lifecycle management, automation, monitoring, backup and recovery readiness, and infrastructure modernization across enterprise data center environments. The role combines solid hands-on technical depth with consulting capability, operational leadership, and executive stakeholder engagement across global teams.

Key Responsibilities

• Provide consulting and advisory services for VMware, Windows Server, on-prem infrastructure architecture, virtualization reliability, and operational engineering

• Lead VMware and Windows platform architecture, design reviews, lifecycle planning, and modernization roadmaps for on-prem environments

• Define and govern platform standards for virtualization, Windows server operations, monitoring, backup, patching, and automation





• Drive data center modernization, platform consolidation, hardware refresh, and VMware lifecycle initiatives

• Lead capacity planning, performance optimization, and infrastructure cost efficiency across VMware and Windows environments

• Act as the primary technical advisor for on-prem infrastructure services, including coordination with healthcare customers, OEMs, and third-party vendors

• Define automation and configuration management approaches using PowerShell, Ansible, Terraform, and GitHub to improve VMware and Windows platform consistency

• Lead complex platform incidents, escalation management, root cause analysis, and service recovery across enterprise on-prem environments

• Apply continuous improvement methodologies to reduce recurring platform issues and improve service stability

• Mentor senior engineers and influence long-term technical direction

• Present platform architect

📌 Principal Service Engineer (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad