Job Title

Operations Manager II

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

• Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
• Establish & Manage Relationships / Engagement with the Clients.
• Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
• Responsible for following agreed governance model, escalation & communication plan.
• Ensure that team members achieve agreed standards in relation to their job assignments.
• Ensure training of recent staff on the corporate policy and rules
• Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.
• Monitor and document work schedule of staff and absences.




• Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
• Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
• Ensure that all audit related issues are brought to a close
• Identify and drive continuous improvements and initiatives in the process.
• Coach & mentor Team lead enabling them to manage effectively.
• Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
• Ensure that all internal customer queries are followed up in a timely manner.
• Collaborate with internal teams.
• Be the Key contact for all problems and queries with specific business assigned.
• Maintain and grow revenue of program(s); responsible for profitability includi

📌 Operations Manager II (Kolkata)
🏢 Concentrix
📍 Kolkata