Tanishq Ranchi (GEL Church Complex) is looking for team leaders and Floor Managers to join the team. Team leader
Floor Manager
Key Responsibilities• Drive the team to meet monthly sales targets, including studded (diamond) jewellery, with 20% growth over last year
• Improve making-charge realisation and the share of high-value categories
• Drive enrolment in Tanishq gold savings schemes (Golden Harvest)
• Keep the store at high standards: Mystery Audit above 85%, Visual Merchandising audit above 90%, customer NPS above 90%
• Improve ticket size, units per transaction and gold-exchange upselling, and keep exchange sales above 35% of the mix
• Keep refunds below 10%, convert more than 40% of online leads, and grow Endless Aisle (catalogue) sales
• Build team capability, with training scores above 85%
What We're Looking For• Graduate, with 6–10 years in retail, including at least 3 years leading a sales floor (jewellery or luxury retail preferred)
• Proven record of meeting targets and leading teams
• Strong customer-handling skills and working knowledge of store KPIs and MIS
• Valuable communication in Hindi and English
Team leader
Key Responsibilities• Meet your own and your team's sales targets for overall and studded jewellery, with 20% growth over last year
• Drive gold savings scheme enrolments, with more than 35% of enrolled customers converting to purchases
• Grow customer loyalty by celebrating customers' birthdays, anniversaries and milestones, and convert 7% of that customer base every month
• Keep store hygiene high: Mystery Audit above 85%, VM above 90%, NPS above 90%
• Improve ticket size, grammage per bill, sales of pieces under ₹1 lakh, and gold-exchange upselling
• Keep refunds below 10% and convert more than 40% of online leads within the required turnaround time
What We're Looking For• Graduate, with 4–7 years of retail sales experience, including 1–2 years leading a team (jewellery retail preferred)
• A strong personal sales record and the ability