Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Assist in implementing the new project management tool which includes content capture and AI/automation functions
• Manage team email box and triage requests to the appropriate parties. First touch/response must be within 3 US workdays of receipt into mailbox. Resolution TAT for our team is 10 working days
• Manage/triage client questionnaires/requests, primarily related to adherence to compliance and security. Utilizing our FAQs,



content management libraries and/or information that we can obtain without a matrix partner, draft the answers. Where this is not possible, collaborate with Corporate Compliance, Regulatory, Legal, Exam Management, Privacy, Enterprise Information Security, and other functional areas. Schedule and host meetings with matrix partners and client managers as needed to gain full understanding of the request and facilitate information gathering to complete the request. Consolidate responses, review completed questionnaire for accuracy with prior responses on the same product, quality and professionalism of response
• Conduct semi-annual Client System Access audits for all businesses where employees have access to a client's system
• Write and develop SOPs, job aids, and/or other documentation for any new processes that arise. Update existing documents no less than annually
• Execute content reviews with subject matter experts
• Comply with all

📌 Senior Business Analyst (Chennai)
🏢 Optum India
📍 Chennai