Job Requirements
About the Role
The Senior Sales Manager – Current Account is a key leadership role within the Retail Branch Banking function. The role is responsible for driving the growth and profitability of the current account portfolio across a defined region. This includes expanding the branch footprint, increasing product penetration, and ensuring the delivery of high-quality customer service. The role bearer will lead a team of branch officers, identify high-potential markets, and convert business opportunities into tangible results. With full P&L; accountability, this role directly contributes to the strategic objectives of the branch banking business.

Key Responsibilities
Primary Responsibilities
• Lead, mentor, and manage a team of branch officers across the assigned branches.
• Identify and acquire potential customers for current accounts and asset products to generate fee-based revenue.
• Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage.
• Drive activation of current account clients and ensure achievement of float targets.




• Conduct regular product training and refreshers to ensure the team is well-informed and up to date.
• Ensure timely and effective resolution of customer queries and service issues.
• Maintain optimal staffing levels and manage team attrition effectively.
• Ensure customer satisfaction by meeting service quality and delivery standards.
• Evaluate and refine growth strategies based on competitor analysis and customer feedback.
• Track business performance and ensure execution aligns with the defined business plan.

Secondary Responsibilities
• Recommend and implement process improvements to enhance service efficiency and quality across the branch network.
• Support employee engagement initiatives and foster a high-performance culture.

What We Are Looking For
Education
• Graduate in any discipline.

Experience
• Minimum of 7 years of relevant experience in sales within the banking i

📌 Senior Sales Manager (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai