As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a versatile work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Drive the technical strategy and long-term success of Ciena's ServiceNow platform while enabling scalable, secure, and business-focused solutions. This role combines platform ownership, solution architecture, and hands-on development to maximize the value delivered through ServiceNow. Success in this role requires the ability to independently assess an established environment and provide technical leadership with minimal knowledge transfer.

How you will make an impact:

• Own the technical direction, architecture, stability, security, and overall health of the ServiceNow platform.
• Independently assess the existing platform, including configurations, customizations, applications, integrations, data models,



security, and technical dependencies.
• Design scalable, secure, maintainable, and upgrade-friendly ServiceNow solutions.
• Perform hands-on development, configuration, troubleshooting, and code reviews.
• Ensure solutions follow ServiceNow best practices and use out-of-the-box capabilities wherever practical.
• Define and enforce standards for architecture, development, testing, deployment, documentation, and governance.
• Identify technical debt, platform risks, performance issues, and improvement opportunities.
• Identify opportunities to automate processes, improve user experience, and increase business value.
• Lead complex technical discussions, solution-design sessions, platform upgrades, and root-cause analysis.
• Create and maintain clear technical, architecture, integration, and support documentation.
• Guide developers, administrators, internal teams, and implementation part

📌 Platform Lead (Gurugram)
🏢 Ciena
📍 Gurugram