At Aristocrat, we are committed to bringing joy to life through the power of play. As a People Partner, Associate I in our vibrant People & Culture (P&C;) team, you will have the unique chance to employ innovative technology to improve employee experiences and service delivery. This role suits individuals passionate about innovation, employee support, and digital excellence.

As an key part of our team, you will have a vital role in delivering a world-class experience for our employees. Your efforts will directly influence our mission by improving our P&C; functions and progressing our digital capabilities. If you are ambitious and eager to make an impact, this role offers you the opportunity to excel

What You'll Do

• Deliver exceptional customer support by responding to P&C; inquiries from employees, business partners, and managers through various channels including email, chat, phone, and AI-powered service platforms.
• Address inquiries precisely and swiftly by consulting knowledge guides and various HR systems, incorporating chatbot and AI-supported tools.




• Support your assigned region within the relevant shift pattern to provide timely assistance to collaborators.
• Apply a case management tool to capture inquiries, customer information, and case updates, ensuring clear communication of resolutions.
• Process transactions by collecting necessary information from employees, managers, or P&C; equivalents.
• Communicate P&C; policies and programs effectively, simplifying complex subjects for easy understanding.
• Manage your workload efficiently to meet established service level agreements (SLAs).
• Update helpdesk tools with conversation details and resolutions.
• Support the adoption and daily use of AI-powered service tools to improve response quality and speed.
• Identify common inquiry themes and contribute to chatbot content and knowledge articles to enhance self-service options.
• Review AI-generated responses for accuracy and appropriateness, ensuring

📌 People Partner, Associate I (Noida)
🏢 Aristocrat Gaming
📍 Noida