Make an impact with NTT DATA
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About the Role
We are seeking an experienced ServiceNow Developer to design, build, and implement solutions on ServiceNow AI Control Tower (AICT) — our enterprise platform for governing, securing, and managing AI agents, models, and workflows across the organization. You'll work at the intersection of platform development, AI governance, and enterprise architecture, helping us discover, govern, and scale AI initiatives responsibly.
Responsibilities
• Design, configure, and extend ServiceNow AI Control Tower to support enterprise-wide AI governance and lifecycle management
• Build and maintain custom AI agents, skills, flow actions, and subflows using the Now Assist Skill Kit and Build Agent
• Develop and maintain integrations with third-party AI platforms (e.g.,
AWS Bedrock, Azure AI Foundry, GCP Vertex AI, Copilot Studio) via the Service Graph Connector framework
• Manage CMDB and CSDM data models to ensure accurate tracking of AI assets as configuration items
• Configure and troubleshoot plugin activation sequences, scopes, dependencies, and access controls
• Collaborate with AI Stewards, Risk & Compliance Managers, and Platform Administrators to implement risk assessments, compliance frameworks, and governance policies
• Monitor and support AI Agent Fabric protocols (MCP, A2A) for secure cross-agent communication
• Manage the full AI asset lifecycle from intake and assessment through deployment and retirement
• Write clean, maintainable scripts and workflows (business rules, script includes, client scripts, Flow Designer, IntegrationHub)
• Support version control, rollback, and quality assurance processes for custom AI skills
Required Qualifica
📌 ServiceNow AI Developer (Bengaluru)
🏢 NTT
📍 Bengaluru