As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business.

Responsibilities
• Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
• Writes technical application notes, field notices.
• Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
• Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of current products and releases through regular updates with R&D;, Product Management.




• Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
• Provides emergency support to customers on a global basis 24/7.
• Experience / interest in working in a customer support role and environment is preferred.
• Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.

Qualifications
You have:
• Bachelor’s degree in Engineering with 7–15 years of relevant experience.
• Provide technical requirement inputs based on customers’ deployment experiences.
• Contribute inputs to the development of software/hardware build-controlled production releases.
• Support the creation and release of hardware/software documentation and customer notifications.
• Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.

It would be nice if you also had:
• Familiarity with the care process (

📌 IP Technical Expert Center Specialist (India)
🏢 NOKIA
📍 India