Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment,
you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.
REQUIREMENTS:
Minimum 4 years of customer service experience in a shared service center, multinational, or office environment
Experience in handling customer complaints
Experience in order management, quotations, and master data maintenance.
Preferred Fields of Study: Business Administration, Arts, Science, or related field
Strong written and verbal communication skills in English; additional language proficiency may be required
Demonstrated proficiency in Microsoft Office applications
Experience with ERP systems and CRM platforms preferred
Excellent problem-solving abilities and attention to detail
Solid organizational skills with ability to prioritize multiple tasks effectively
Initiative-taking wi