Network Operations Center (NOC) Engineer - Tier 2.5

Job Summary
We are seeking a highly skilled and customer-focused Tier 2.5 Network Operations Center (NOC) Engineer to join our Network Operations team. This role is responsible for monitoring, troubleshooting, and resolving complex network issues impacting business and consumer customers. The engineer will work closely with cross-functional teams to ensure network stability, availability, and performance while delivering exceptional technical support and operational excellence.
The successful candidate will possess strong networking fundamentals, advanced troubleshooting capabilities, and experience supporting routers, switches, connectivity services, and enterprise network environments.
Key Responsibilities
Network Monitoring & Incident Management
• Monitor network performance, availability, and health using enterprise monitoring tools and dashboards.
• Respond to alerts, incidents, and service disruptions within established SLAs.
• Review and manage tickets generated through network monitoring systems.
• Monitor NOC dashboards, queue status,



and active incidents.
• Manage recent, pending, requeued, and backlog cases to ensure timely resolution.
• Perform root cause analysis and identify corrective actions to prevent recurring issues.

Technical Troubleshooting & Resolution
• Isolate, diagnose, and resolve complex network issues affecting customers and internal operations.
• Troubleshoot routers, switches, modems, connectivity services, and IP-related configurations.
• Support advanced networking functions including:• Static IP configurations
• Multi-static IP environments
• Port forwarding
• Pinhole configurations
• Network routing and switching issues

• Analyze network performance trends and recommend remediation actions.

Customer & Operational Support
• Provide technical assistance to business and consumer customers.
• Respond to technical inquiries and provide resolution guidance.
• Communicate network status,

📌 Specialist Work Center Tech Supt (Bengaluru)
🏢 At&T
📍 Bengaluru