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Job Description: ServiceNow Solution Architect / Engineering Manager (AI-Focused)
Grade / Level: Manager
Experience: 8–14 years
Team: EY GDS – TTT ServiceNow & CT Teams
Location: Bengaluru / India GDS
Role Summary
The ServiceNow Solution Architect – Manager is a senior consulting and technology leadership role within EY GDS. This role leads the architecture, design, and delivery of AI-enabled, enterprise-scale ServiceNow solutions for global clients. The position combines deep ServiceNow platform expertise, Now Assist and GenAI Controller–led architecture, consulting leadership, and people management. The individual acts as a trusted advisor to client and internal stakeholders, driving platform transformation aligned to EY consulting methodologies, risk frameworks, and business outcomes.
Key Responsibilities
Solution Architecture & Technical Leadership
• Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, and custom applications
• Define secure, scalable, and resilient ServiceNow architectures aligned with EY GDS and client enterprise standards
• Lead complex integrations using REST, SOAP, MID Server, and third-party enterprise platforms
• Establish best practices for data models, workflows, automation, and performance analytics
• Review and govern technical designs, AI feature usage, and code quality across engagements
ServiceNow AI, NowAssist & GenAI Architecture Leadership
• Define and lead NowAssist and GenAI Controller–based solution architectures aligned to ServiceNow best practices
• Design AI-augmented use cases including Agent Assist, Virtual Agent, AI Search, case summarization, and resolution intelligence
• Architect context-aware GenAI workflows while ensuring data privacy, se
📌 TTT - Service now - AI - Manager (India)
🏢 EY
📍 India