Global Fraud is a critical risk process for American Express, responsible for supporting our customers in their most vulnerable times. The team protects our customers from fraud losses and simultaneously protects our company. The team uses fraud management techniques to review accounts, minimizing potential losses by analyzing data and determining the best actions

Responsibilities
• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future over dues with accounts that have a high exposure
• Consistently deliver extraordinary service on inbound and/or outbound customer calls to resolve cases in a fast-paced, structured, customer care environment
• Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the perks of card membership that deepen customer engagement
• Identify possible fraudulent activities, investigate allegations of fraud,



and minimize the potential loss to American Express by gathering and analyzing data to determine the appropriate course of action
• Develop key consulting skills, including maintaining strong relationships with customers through care and empathy, understanding customer needs, handling objections, and providing solutions
• Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence, and compliance regulations
• Maintain a high level of integrity & accountability to work with customer information and meet compliance requirements

Qualifications
Minimum Qualifications
• Bachelor’s degree
• Not more than 5 years of difference between highest education degree completion date and Joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Comfortable to work in a 24/7 shift and rotational week off's (Prim

📌 Apprentice (Gurugram)
🏢 American Express
📍 Gurugram