PATIENT CARE & HEALTHCARE SUPPORT EXECUTIVE Doctors On Call | Inbound Healthcare Process
? Job Location: Belagavi, Karnataka
? Work Mode: On-site
? Employment Type: Full-Time
? Open Positions: 10
? Salary: Up to ₹3,00,000 - 3,20,000 per annum
? Process: Doctors On Call – Inbound Healthcare
?‍? Reporting To: Team Leader
? About the Role
We are looking for empathetic, responsible, and communication-focused professionals to join our Doctors On Call – Inbound Healthcare Process.
As a Patient Care & Healthcare Support Executive, you will be the first point of contact for patients and customers seeking assistance. You will handle inbound calls, understand their requirements, assist with appointment coordination, support ambulance-service requests, maintain accurate records, and ensure that urgent situations are escalated through the appropriate channels.
This is a fully on-site chance in Belagavi for individuals who want to build their career in healthcare operations and customer experience.
? Key Responsibilities
Patient & Customer Support




• Handle inbound calls from patients/customers professionally and courteously.
• Understand caller requirements and collect accurate information.
• Communicate clearly, professionally, and empathetically.
• Provide assistance according to approved process guidelines.

Appointment Coordination
• Assist patients with scheduling appointments.
• Check doctor availability based on the information provided.
• Collect location/ZIP-code details where required.
• Coordinate doctor visits according to the process.

Ambulance & Emergency Support
• Handle ambulance-service requests.
• Collect required emergency and location information.
• Follow the defined emergency escalation procedure.
• Coordinate with the appropriate authorized team/service provider.
• Remain calm and professional during urgent calls.

Call Documentation
• Accurately record call details in the designated system.
• Maintain complete and accurate customer/patient informati

📌 Patient Care (India)
🏢 Warm Enterprise Private
📍 India