Job Description – Jewelry Store Manager

Position: Jewelry Store Manager
Department: Retail / Sales
Location: South Africa - Sierra Leone
Experience: 5–10 years in jewelry retail / luxury retail
Salary: Upto 60k

Accommodation, food, medical expenses, flight tickets, and visa expenses will be borne by the company.

Job Summary
We are looking for an experienced and customer-focused Jewelry Store Manager to manage the overall operations of the jewelry showroom. The person will be responsible for achieving sales targets, managing the store team, ensuring excellent customer service, maintaining inventory accuracy, and ensuring smooth day-to-day showroom operations.

Key Responsibilities

Store Operations
Manage the overall day-to-day operations of the jewelry showroom.
Ensure the showroom is maintained to high standards of presentation, cleanliness, and security.
Ensure compliance with company policies, SOPs, and applicable statutory requirements.
Coordinate with head office, accounts, purchase, inventory, and other departments.

Sales & Business Development




Achieve monthly and annual sales targets.
Develop strategies to increase showroom sales, customer walk-ins, repeat business, and customer referrals.
Monitor daily sales performance and prepare regular sales reports.
Identify opportunities for upselling and cross-selling of jewelry products.
Maintain solid relationships with high-value and repeat customers.

Customer Management
Provide excellent customer service and ensure a premium shopping experience.
Handle customer queries, complaints, negotiations, and escalations professionally.
Build long-term relationships with customers and understand their jewelry requirements.
Ensure proper follow-up with prospective customers and leads.

Team Management
Lead, motivate, and supervise the showroom sales team.
Allocate targets and responsibilities to team members.
Monitor individual and team performance.
Conduct regular team meetings and provide coaching and guidance.
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📌 Store Manager (Surat)
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📍 Surat