Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Network Operations
Good to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will manage global enterprise networks, automation, observability, reliability engineering, and large-scale transformation programs. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:
• Flexible to work in 24x7 rotational shifts, including weekend
• Excellent communication skills
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Ensure timely resolution of technical issues.
• Collaborate with cross-functional teams to troubleshoot and resolve system issues.
• Document troubleshooting steps and solutions for future reference.
• Provide training and guidance to junior team members.
• Stay updated on industry trends and best practices.
Professional & Technical Skills:
• Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent), Cloud Networking (AWS Certified Advanced Networking – Specialty/ AWS certified solution architect Professional/ Azure Network Engineer Associate/ Professional Cloud Network Engineer/ Terraform Associate)
• Must Have Skills (Minimum 4 from the list): Enterprise-scale networking architectures across AWS, Azure, and GCP, Cloud On-Ramp to DC, S2S VPN, Cloud Security Architectures, IAAC, Cloud Automation Platforms, Observability, Cloud Monitoring
• Positive to have Skills (Minimum 4 from the list): CloudFormation, Azure Bicep, Terrafor
📌 Application Support Engineer (Gurugram)
🏢 Accenture in India
📍 Gurugram
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