Mumbai | Full Time | On Site | Sales and Marketing
Experience: 9 to 11 years
Company Description
Lexlegis.ai is India's AI powered legal intelligence platform, built for the legal and tax domains. The platform is built on more than 14 million curated legal documents and draws on nearly 90 years of legal publishing heritage. It blends advanced artificial intelligence with deep legal expertise to help lawyers, tax professionals and compliance teams research, draft and decide faster, with every answer traced back to its source.
Lexlegis.ai serves law firms, in house legal teams, tax teams, enterprises and government bodies that operate in complex regulatory environments. The organisation values innovation, domain knowledge and practical problem solving. Team members work closely with legal experts and technologists to shape the future of legal operations in India.
Role Description
The Manager – Customer Success is a full time, on site role based in Delhi NCR.
This person will build the Customer Success function from the first playbook onwards, and will lead a team of Customer Success Representatives.
The role is measured on one number: net revenue retention, backed by gross retention, upsell revenue against target, active seats, weekly active users and customer satisfaction.
Winning a customer is only the start. The real test is whether their lawyers, tax teams and officers use Lexlegis.ai every week, renew without a fight and ask for more seats. The Manager – Customer Success will own renewals across every segment and carry the expansion number personally, acting as the voice of the customer inside Lexlegis.ai. This includes working with General Counsels, Tax Heads and legal teams at enterprise customers, law firm partners and knowledge management heads, and government and PSU legal teams, alongside Sales, Presales and Product as partners on renewals and escalations.