We're hiring someone whose whole job is to bring people back.
Every fitness company talks about recent sign-ups. Fewer talk about the student who trained hard for four months, then life happened — a project, a move, a bad week — and hasn't logged in since.
That student is who this role is for.
Why this role exists
In 2026, our growth is driven as much by the students already with us as by new sign-ups. Attendance, re-activation and renewals are where the next chapter is won.
You'll design comeback campaigns for students who've gone quiet, work with our coaches to understand why people drop off, own renewals end to end, and make sure the membership experience — plan changes, payments, the lot — feels seamless.
It's a role for someone who can invent a campaign on Monday and cheerfully chase a pending payment on Tuesday. Creative and operationally disciplined. Warm on the phone, sharp in the spreadsheet.
You'll work shoulder-to-shoulder with our coaching team,
because engagement problems are rarely just data problems. They're human ones.
What you'll own
Engagement & re-activation
• Plan and run engagement campaigns for inactive, low-attendance and at-risk students
• Design creative re-engagement initiatives — comeback programmes, challenges, win-back offers, milestone moments
• Work closely with coaches to understand why students drop off, and turn that into
• interventions that actually move attendance
Memberships & renewals
• Communicate with current and past students on attendance, renewals and plan options
• Support membership growth through renewals and relevant cross-sell and up-sell conversations — consultative, never transactional
• Own renewal payment follow-ups end to end. This is a critical part of the role
Data & reporting
• Track and analyse engagement, attendance and membership data to support decisions
• Maintain accurate membership and engagement records in
📌 GROWTH EXECUTIVE (Chennai)
🏢 The Quad
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.