Lead high-impact support and automation initiatives for enterprise PLM applications. Drive DevOps excellence, manage production services, mentor talented teams, and accelerate operational efficiency through automation and AI-powered solutions. If you thrive in a fast-paced, technology-driven environment, we'd love to hear from you.

Your roleKey responsibilities in your new role

• Lead and mentor a team of DevOps, Automation, and PLM/Windchill support engineers, ensuring high-quality service delivery and operational excellence.
• Own L2 support operations, including incident management, SLA adherence, escalation handling, root cause analysis, and issue resolution.
• Manage service requests related to user access, roles, workflows, configurations, reporting, and application support.
• Drive continuous improvement through process optimization, standardization, and automation initiatives.
• Oversee CI/CD pipelines, release planning, deployment readiness, setting validation, and post-release support activities.
• Develop and implement automation solutions using Python, SQL, scripting,



Windchill REST APIs, and AI-enabled tools.
• Monitor application performance, operational KPIs, incident trends, service request volumes, and backlog health through dashboards and reporting.
• Collaborate with business stakeholders, service owners, application teams, infrastructure, security teams, and vendors to ensure seamless service delivery.
• Maintain and enhance operational documentation, runbooks, SOPs, and knowledge repositories.
• Coach and develop team members while promoting best practices in DevOps, support operations, and automation.

Your profileQualifications and skills to help you succeed

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 8–12 years of IT experience with strong expertise in DevOps, enterprise application support, automation, and production service management.
• 5+ years of experience leading techn

📌 Staff Specialist IT (Ahmedabad)
🏢 infineon
📍 Ahmedabad