We are seeking an experienced Operations Manager to oversee NEMBHARAT's daily operational workflows, ensuring our services — from driver management to fleet coordination and customer experience — run smoothly, efficiently, and in full compliance with standards.
Key Responsibilities
• Oversee end-to-end operations including driver onboarding, fleet management, and service delivery
• Develop and implement operational SOPs, workflows, and quality standards
• Monitor daily KPIs — uptime, on-time performance, complaint resolution rates, and more
• Manage and lead operational teams across one or more cities
• Coordinate with vendors, partners, and fleet operators for seamless service delivery
• Handle escalations and resolve operational issues swiftly
• Analyse operational data to identify inefficiencies and drive improvements
• Ensure regulatory and safety compliance across all operational activities
Requirements
• Bachelor's degree in Operations Management, Business, Engineering, or related field
• 4–8 years of operations management experience, preferably in mobility, logistics, or transport
• Strong leadership and people management skills
• Data-driven decision making with proficiency in Excel, dashboards, or BI tools
• Excellent problem-solving ability and composure under pressure
• Strong vendor and stakeholder management experience
• Willingness to work flexible hours and be available for operational emergencies
What We Offer
• Competitive salary and performance-based incentives
• Chance to work with a pioneering mobility company shaping India's future
• Collaborative, inclusive, and innovation-driven work environment
• Learning and career advancement opportunities
• Health and wellness benefits
• Flexible work arrangements where applicable
Ready to Apply?
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📌 Operations Manager (India)
🏢 NEMBharat
📍 India
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