Front Office Executive

Hotel: Seven Seas Hotel, Rohini, New Delhi
Department: Front Office
Reports To: Front Office Supervisor / Assistant Manager Front Office

Job Summary

Seven Seas Hotel, Rohini is looking for a friendly, well-groomed and service-oriented Front Office Executive to join its Front Office team.

The Front Office Executive will be responsible for providing a warm welcome to guests, managing check-in and check-out procedures, handling guest requests and ensuring a smooth and pleasant guest experience throughout the stay.

.Role & responsibilities

- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest details and complete registration formalities.
- Allocate rooms and coordinate with Housekeeping regarding room status.
- Handle guest queries, requests and complaints professionally.
- Provide accurate information regarding hotel facilities, services and local information.
- Manage guest calls, messages and correspondence as required.
- Maintain accurate guest records in the hotel PMS.
- Handle billing, payments and cash transactions according to hotel procedures.




- Coordinate with Reservations regarding bookings, modifications and cancellations.
- Assist with VIP arrivals, group arrivals and special guest requirements.
- Promote hotel services and appropriate upselling opportunities.
- Maintain effective communication with Housekeeping, F&B;, Security and other departments.
- Maintain proper shift handover and operational records.
- Follow hotel SOPs, grooming standards and security procedures.
- Protect guest privacy and maintain confidentiality of guest information.
- Assist the Front Office team during busy periods and special events.
- Ensure the Front Desk area remains professional, organized and welcoming.

Preferred candidate profile

- Graduate/Diploma in Hotel Management or a related field preferred.
- 2-3 years of Front Office/hotel experience
- Good verbal and written communication skills.
- Pleasant personality and professional grooming.
- Basic knowledge of hotel PMS and computer applications.
- Solid guest-service orientation.
- Ability to work effectively as part of a team.
- Comfortable working in rotational shifts, weekends and holidays.

📌 Front Office Executive (New Delhi)
🏢 Seven Seas Hospitality
📍 New Delhi