Responsible for effective cross-functional collaboration, ensuring customer commitments are aligned with internal capabilities, and continuously developing knowledge of Milestones capabilities and offerings.
Key Responsibilities
- Coordinate effectively with Delivery, Solutions, Operations, and Leadership teams.
- Ensure customer requirements and commitments are aligned with internal capabilities and delivery capacity.
- Facilitate effective communication between customers and internal teams.
- Identify and escalate issues, risks, and delivery concerns in a timely manner.
- Support internal teams in resolving customer-related challenges.
- Maintain strong knowledge of Milestones services, solutions, capabilities, and offerings.
- Continuously learn and stay updated on new solutions, technologies, and service offerings.
Required Skills
- Robust cross-functional collaboration and stakeholder management skills.
- Excellent communication and coordination abilities.
- Ability to manage customer expectations and internal commitments.
- Strong problem-solving and escalation management skills.
- Willingness to continuously learn and understand business offerings and solutions.